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LicenseWatch FAQ

Is Client Packages Being Processed Correctly?

In the LicenseWatch main menu, go to Administration / Client packages. Here you can see client packages in queue (tab Waiting packages) and processed packages (tab Old packages). You control the logging of client packages with system setting System_LogPackages. By default, only packages that failed are logged.

If packages are not moved from Waiting packages to Old packages, there can be different scenarios:

  • Packages are not complete. The client was interrupted before all data could be sent. This rarely occurs, you should take any action
  • The LW Client Package Handler service has stopped. Restart the service