LicenseWatch FAQ

Why Does Clients Report Different Types of Hardware Information?

Hardware information is acquired via WMI (Windows Management Instrumentation). Hardware information may vary depending on:

• Operating system: Newer versions of Windows may provide more information than older versions.
• Hardware: The hardware manufacturers decide what information is made available through WMI. I.e. on most newer machines the serial number is available, whereas it may be missing on some older machines

A prerequisite for the hardware scan is that WMI is installed on the machine, see Some Clients Can’t Scan Hardware / Installation of WMI.